Shape and deliver your brand to meet your business goals.
Technical writers help people by creating clear and concise technical documentation for the use of a product or service. I can help you with the creation of manuals, test plans, design specifications, and many other forms of documentation.
Manuals
There are two broad categories for manuals.
Customer manuals fall into the first category. Customer manuals document how your product is to be installed and operated. These are designed to guide the user through the functions and uses of the product from start to finish. Having a clear, easy to read instruction manual is a vital step toward ensuring customer satisfaction and gaining repeat business.
Internal documentation makes up the second category. Technicians and operators rely on detailed information for the correct operation of equipment and step-by-step troubleshooting. These manuals are also invaluable resources for training and educating new employees.
Employee Handbooks
Employee handbooks aren’t just a welcome statement and an outline of your company policy. They give you the opportunity to record your company’s history and outline the roadmap to your future successes.
An employee handbook is an important part of your orientation procedure. It is meant to clearly communicate your goals and objectives to your new employees and give them an understanding of their role in your organization.
While employee handbooks are most often written in tandem with a lawyer, the content must be understandable to all your employees. The guidelines must be written in such a way that the employee understands the intent of your guidelines and your code of conduct while retaining the correct interpretation as a legal document.
Your employee handbook is the first impression every employee has of your company. Believe it or not, your new employees want to read about your company’s history. So, let’s make it compelling. You want your welcome statement to reflect the professionalism that drives your business, and you want your mission statement to inspire confidence in your corporate vision.
There are ten corporate story types that will serve as instructional and motivational tools for your employees. I can help you craft and record these stories to suit your vision and help your employees focus on their goals.
Safety Documentation
The rules for health and safety in Alberta’s workplaces fall under the Occupational Health and Safety Act, Regulation and Code. Your safety documentation goes above and beyond the OHS Act, Regulation and Code, often imposing stricter safety work practices on your employees and work environment than the ones you will find described in the blue book.
Most often, the rules you document in your safety manuals are already explained in your employee handbook, but since safety is important to you, you will want to explain your rules in detail. Your safety manuals are the best way to document for your employees and your customers what your intent is concerning workplace safety.
A document that is properly indexed and easy to read can help create a safer working environment.
Jump to RFx and CCDC Form Preparation
Whether your Contractor's Qualification Statement requires an exhaustive RFP or simply CCDC Form 11 and a cover letter, I can help.
Jump to Website Content and Public Facing Documents
You’ve put a lot of effort into creating your product and developing your business. Now it’s time to get the word out with crisp, accurate, and compelling ad copy.
Other Services
Take a look at my other services and see where your project fits in.
If you have a unique project that you don’t see listed here, please drop me a line and tell me about it. I’d be glad to hear from you!
